More information on transfers
Did you know? Your data may be transferred outside the European Union. Rest assured, these transfers are carried out with the greatest care. We explain you
Why do we transfer your data?
The transfer of your data outside the European Union is mainly explained by the location of our processors.
Indeed, to offer you a quality service, we have decided to outsource certain operations to specialized service providers who have real expertise in their fields (for example, hosting). And some of these service providers are established outside the European Union.
How are these data transfers regulated?
Whatever the countries where our subcontractors are established, we always select them with the greatest vigilance. This is particularly the case with regard to the way in which your data is secured. These processors only act on DECATHLON's instructions and never use your data for anything other than the execution of the services we entrust to them. A contract is systematically concluded between DECATHLON and the selected subcontractors.
When our service providers are established outside the European Union, we make a point of selecting them first and foremost in countries whose legal framework provides a satisfactory level of security.
Where this is not possible, we use appropriate legal mechanisms to support such transfers, including the signing of additional contractual clauses specifically designed for this type of transfer
How do you know if your data is being transferred?
If you wish to know whether your data is being transferred, you can refer to the section "Transfers outside the EU" in the description of the processing concerned.
The fact that you entrust us with your data does not mean that you lose control of it, quite the contrary! A little explanation...
You have several rights. Some of them are applicable to all data processing concerning you, others depend on the type of processing implemented and, more precisely, on the legal basis on which it is based (contract, legal obligation, consent, legitimate interest, etc.).
You will find below a brief description of these rights as well as the modalities of their implementation.
To know precisely the rights attached to the processing concerning you, please refer to the heading "your rights" present in the description of the processing concerned.
The right of access:
This right allows you to ask us questions about the nature of the processing concerning you (type of data, origin of collection, etc.). It also allows you to ask us for a copy of all the information concerning you. This right applies regardless of the legal basis for the processing concerning you.
The right of rectification:
Moving, marriage, new sport, ... many situations may lead you to update your data. The right of rectification serves precisely for that. This right applies regardless of the legal basis of the processing concerning you.
The right of opposition:
It is the right to say "no!" the right not to be included in a data processing or to no longer be included. This right applies when the processing is based on the "legitimate interest" of Decathlon, provided that this interest is not "compelling".
Right to erasure:
This is the right to be forgotten... and rightfully so. Decathlon has no reason to keep your data beyond what is necessary. All your data is therefore automatically deleted at the end of the retention period announced when your data was collected.
When your data is processed on the basis of your consent or on the basis of Decathlon's legitimate (non-compelling) interest, you can obtain the early deletion of your data. How? You just have to express your wish to withdraw your consent or to exercise your right to object to the processing.
Right to portability :
This right allows you to ask for your data to be obtained, as soon as they are subject to processing based on your consent or a contractual relationship. What is the difference with the right of access? We are obliged to provide you with the data in a format that is technically usable by you or by an entity other than Decathlon.
Right to Limitation:
This right is a complementary right to some of the other rights outlined above. In fact it allows you to have your data "frozen" after a request for rectification for example. In case of doubt about the legality of one of our processes, this right would allow you to ask our teams to stop processing your data, but without deleting them. Finally, if you wish to establish, exercise or defend your rights in court, you could also request, thanks to this right, to have your personal data "frozen". For any questions, do not hesitate to contact us!
You can exercise your rights by contacting us at one of the following addresses:
You just have to send us a message to the address by post:
Decathlon - personal data protection - 4 boulevard de Mons, 59650 Villeneuve d'Ascq
In order for your request to be managed as efficiently as possible, please do not forget :
- to indicate us the processing(s) concerned by your request
- to indicate us the right(s) that you wish to exercise
- to provide us with any information that will enable us to ensure that the person making the request is the person concerned by the processing (Decathlon card number, date of birth etc.)
If, in spite of all our efforts, you believe that your rights have not been respected, please note that you have the possibility to refer to your National supervisory authority (example, the CNIL in France)
Our data protection officer
You are not indifferent to how we handle your data… and that’s normal!
"By appointing me as Data Protection Officer, DECATHLON has entrusted me with the mission of supporting our commercial activity without compromising on the respect of your rights and your private life. I do my utmost to accomplish this mission with pride and humility.
A question, a remark, a concern...? I am at your disposal!"
Jean Pierre and Gregory, data protection officers at Decathlon.
Contact : [email protected]